As a precautionary measure, in line with government guidance, we have decided to move some of our support, guidance and advice services to online and over the telephone.
Our priority remains the people we support, and we are striving to limit the impact on our services.
You can still access expert telephone housing advice by calling the Thames Valley service team.
Advice and guidance including Legal Aid legal services
Call 0344 515 1380 between the hours of 9.00am – 17.00pm, Monday to Friday.
You can also access our online advice pages and free webchat service for any housing or homelessness problems by visiting our website, at england.shelter.org.uk/housing_advice.
For urgent housing advice, you can also call our free national emergency helpline on 0808 800 4444. The national helpline is open every day of the year, from:
- 8am – 8pm on weekdays
- 9am – 5pm on weekends
We apologise for any inconvenience caused. And thank you for your patience and understanding at this difficult time.
From the team at Shelter Thames Valley
Please note: for non-advice related questions or to find out how you can support Shelter, you can contact our Supporter Helpdesk on email@example.com or 0300 330 1234 from Monday to Friday, 9am – 6pm, excluding bank holidays.